Customer Service
There's nothing worse than slow service? We think great customer service is as important as quality and price. Attention to detail is what makes the difference at Cosmos. Our ethos is to make every effort to exceed your expectations while providing the “personal touch” you deserve. We aren't building a database of clients, we are building relationships, one satisfied customer at a time.
Design & Artwork
Design, artwork & origination. Our approach is simple, we want you and your business to be a success. We will work with you to create and produce innovative, print ready designs. Our in house team provides a passionate approach underpinned by considerable print knowledge. Our Team are keen to innovate and embrace new ideas with experience of building brands that engage and grow. Cosmos can create artwork using a full suite of Adobe® software design tools, from a blank page or a complete concept. Cosmos can develop your ideas from the initial creative design concept to the finished printed product. If you already have your design and artwork covered – we can amend existing artwork or revitalise a range by adding new products to match the existing branding.
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Quality Control & Aftercare
Probably the most important part of the process. Even though we dot the I's and cross the T's we always try to go above and beyond, this is why our quality control and aftercare is unbeatable. We follow the process from the start to finish and make sure the customer is happy with the quality and finish of any product we produce. On top of that we are here to help with system / printer queries to make sure the product is working well and have been known to visit the customer to help fix the printers! We hear time after time that label companies send out labels that are poor quality and leave the customer in the lurch with something they cannot use. 'Smash and Grab' orders is not something we are interested in, we want to do it right the first time to ensure customers are with us for the long run.
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